Click & Collect

Enjoy Our Free Click & Collect service available to collect from

our Milford Haven Store during our opening hours!

Free Click & Collect.jpg

At Hectors, we want you to be able to shop how you want, and whenever you like and our Click & Collect option is perfect for those who find it more convenient to collect their order from our Milford Haven Store,

rather than have it delivered to home or work.

Best of all, there's no delivery charge, no matter how small the order!

 

Where Do I Collect My Item?

You can collect your item/s from our Milford Haven Store:
The Old Antique Shop, 8 Mansfield Street, Milford Haven, Pembrokeshire, UK SA73 2JQ

What Can I Have Delivered To My Chosen Store?
Our Click & Collect option is available on all items and orders placed via Hectorscardsandgifts.com

Best of all, there's no minimum order value or postage charges either,

all Click & Collect orders are carriage free!

How Long Will It Take Before I Can Collect My Order?
We aim to offer a same day Click & Collect service for our Milford Haven Store (Tuesday -Saturday, where orders are received by 12:00.  Of course, we'll send you an email the moment it's ready to be picked up. (All our online orders are carefully picked and packed from our off-Site Warehouse).

*Please don't arrive before you receive the 'ready to collect' email or you may be disappointed and please check our daily opening hours before travelling to our store.

How Will I Know When I Can Collect My Order?
The moment your order is ready for collection we'll send you a 'Ready to Collect' email.

My order's ready to collect, what shall I bring with me?
Once you have received your 'Ready to Collect' email, simply pop into our Milford Haven Store, making sure to bring the following or else we may not be able to release your order.

  • Your Order Confirmation, or Ready to Collect email as proof of purchase, either on your mobile device, or printed. 
     

Can Someone Else Collect On My Behalf?
Yes, you may have someone else collect your order,

however they will need to bring in the following:

  • Your Order Confirmation, or Ready to Collect email as proof of purchase, either on their mobile device, or printed. 

  • And one valid form of ID (e.g. The Passport/Driving license/Credit/Debit Card of the person collecting)

  • If it is a restricted item (e.g., alcohol) please see below. 

 

What If My Order Contains A Restricted Item (e.g., alcohol, kitchen knives )?
On purchasing your order, you will be requested to enter you date of birth. On collection of your order, you will also be asked to provide proof of age. You must ensure you have a valid form of photographic ID when you collected your order. We operate under the ‘Challenge 25’ policy.

The ID that we accept are;

  • A passport

  • A European Union photocard driving license

  • A Ministry of Defence Form 90

  • A Photographic Identity card bearing the national Proof of Age Standard Scheme (PASS hologram)

  • A national identity card issued by a European Union member state (that carry hologram and UV marks)

If someone is collecting on your behalf, they must also be over the age of 18, and bring with them their own photographic ID.

If the above documentation is not complied with or not deemed valid, we will refuse to issue your order and you will be refunded.

 

How Long Do I Have To Collect My Order?
If you haven't collected your order within 10 days of our 'ready to collect' email,

then we'll send you a reminder.

If you wish to extend the period, simply give us a ring on 01646 695732 or an email to  hectors@email.com  and let us know when you'll be able to make it in. 

 

What If I Arrive To Collect My Order And Don't Want It Anymore?
If you come to collect your order, and for any reason you don't want it, or isn't as expected) then just let us  know and we can arrange for the eCommerce Team to process a refund for you.

Please note that we are unable to refund Click & Collect orders

directly at our till point in store.